Frequently Asked Questions

On this page you will find frequently asked questions and our responses, which we hope will be of help to you in many cases. If you do not find the answer to your question, please phone us and we will be pleased to assist you.

Payment options & online shopping

How can I pay when ordering online?

For online orders, you can pay by credit card, PayPal or by cash in advance. Existing online customers can pay against invoice.

Questions on packaging and delivery

Which delivery companies does B.H.Mayer’s use?

Within Germany, we use DPD and the postal service, for European deliveries we use DPD and DHL and for international consignments we use FedEx.

Do you despatch your consignments in neutral packaging?

We always despatch in neutral packaging.

Can you also arrange for neutral deliveries to our customers as well?

On request, we will despatch your items in neutral packaging direct to your customers without providing a consignor’s address.

Can you arrange neutral deliveries to our customers accompanied by our delivery paperwork?

Yes, no problem. If you send us your documents, we will arrange a neutral delivery as required.

Do you offer an express delivery service?

Goods ready for despatch by 15.00 can be delivered on the next working day by express delivery at extra cost.

When customers are in particularly urgent need of their goods, we can arrange for a courier service – which of course incurs an additional cost.

Do you also use transport companies for deliveries?

Yes, on request you can receive larger quantities packed on a Euro pallet.

Name badges with and without a printed logo

Can you supply name badges in large quantities as well?

Yes. All our name badges are manufactured on site in Pforzheim using our own equipment. That’s why we can produce large quantities even at short notice.

Do you offer a storage service for name badges that are to be personalised later on?

We can happily store non-personalised badges for you free of charge for orders of more than 25. The individual names can then be applied later on when you call them off.

Do you have a template we can use for printing the paper inserts?

We have designed a Word template for printing our paper inserts which is available for downloading from our website (click on Paper Inserts).

Can we have our names printed on the paper inserts on B.H.Mayer’s perforated A4 print/write-on sheets?

We can provide you with a printing service for your list of names and personalise your paper inserts at extra cost.

Can the paper inserts be printed with our logo?

On request, we offset print the paper inserts with your logo as well at extra cost.

What are the data formats in which print templates have to be supplied?

We prefer vectorised EPS, PDF or Illustrator files. Please click on the Print Preparation menu item and follow the advice provided

Before printing, do we have to provide specific information regarding the colours?

Wherever possible, please use the Pantone or HKS definitions for the colours you require.

How long do you take to deliver printed and non-printed goods?

For non-printed goods we deliver within 2-5 working days, and for printed goods in 10-15 working days.

Can I obtain machine proofs/samples before production?

Yes, but these are chargeable.

Can I obtain print proofs?

You will receive the proofs indicating the precise status of your logo free of charge after placing your order.

Where do I find the prices?

The prices for our end users are provided in our online shop but we would also be glad to send you our price list or to issue you with a quotation for the goods you require.

Pin badges, lapel pins, key rings & insignia

Is there a minimum order quantity for pin badges, lapel pins and other personalised metal products?
      
There are no general minimum order quantities – however, as well as other factors the price depends on the quantity ordered.

What kind of templates do we need to provide you with for production purposes?
 
Ideally, vectorised EPS or Illustrator files.  Check first whether JPG files can be used in each case.  
Before production, do we have to provide specific information regarding the colours?

Wherever possible, please use the Pantone or HKS definitions for the colours you require.

How long do deliveries take?

We supply print orders in approx. 15 working days, embossed orders in approx. 20 working days or as agreed.

Phone

+49-(0)7231-9231-0

vasb@vqragvgl-fvta.qr

Consulting

Your contact person

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Our products:
pins, lapel pin badges, name badges, name tags, magnet name badges, aluminium name badges, fasteners for name badges and ID holders, plastic name badges, acrylic name badges, acryl glass name badges, wooden name badges, print/write-on name badges, id holders, aluminium door signs, industry-specific name badge solutions, long pins, pin badges matt and shine embossing, lapel pins coloured enamelling, pin badges relief casting & embossing, award pins, lapel pins & award badges with laurels, lapel pins cast in full 3D design, tie pins, key chains, clips, tie clips, cufflinks, brooches, brooches with company logos, badges, medals, medallions, awards, commendations & trophies, carnival awards, badges & insignia as brand labels, emblems, buttons, metal and plastic key rings, hotel key rings, promotional items, club items, …